A farewell to billing discrepancies and monthly reconciliation

Parametric Solutions Inc., a leader in the aerospace industry, was facing a significant challenge administering the benefit programs offered by their prior carrier: billing discrepancies. The Parametric HR team was spending considerable time each week running down and fixing issues arising from incorrect coverage and cost information and transmission delays.

According to Lesia van den Heuvel, HR Generalist at Parametric Solutions, “The main issue was with billing discrepancies: the incorrect coverage and benefits cost, the delay in transmitting the changes from our system to the carrier, manually having to request the changes on the portal and email communication back and forth. This took up a lot of my time every week, trying to resolve the discrepancies and adjusting the invoices.”

Enter Unum HR Connect. With deeper, real-time integrations with ADP Workforce Now, Unum was able to make an immediate impact for Parametric. By enabling real-time transmission of employee data to Unum, the Parametric HR team reduced delays and eliminated manual reconciliation. This seamless administrative experience enabled them to easily expand the coverage offered to employees and to take advantage of a full portfolio of benefits from Unum.

Since first learning about HR Connect in a meeting with their broker, Parametric Solutions has been consistently pleased with the tool’s integrated capabilities and impact on their reconciliation process.

“HR Connect has made a great impact on my team and employees,” said van den Heuvel. “Any employee changes are now transmitted to Unum in real time, without delay, resulting in less time spent on reconciling the bills and verifying the data. During open enrollment, Unum has taken over the burden of setting up and managing the plans in the back end of ADP Workforce Now. Since implementation, our HR team has downsized and without HR Connect, we wouldn’t be able to do our job without needing an additional team member.”

With Unum HR Connect, Parametric Solutions has successfully streamlined their billing and overall benefits experience, improving efficiency and allowing HR to focus on more strategic initiatives.